acb65's Privacy Policy

About This Policy

acb65 operates a safe and reliable online gaming platform for users in Bangladesh. This privacy policy specifically describes how your personal information is processed when you use acb65's website, mobile application, and related services.

By registering an account, logging in, or using any service on the acb65 platform, you explicitly consent to the methods of data collection and use described in this privacy policy.

This policy applies only to individuals aged 21 or older, as acb65 provides services exclusively to adult users.

Information You Provide Directly

When you open an account or log in to acb65, the following information is collected:

• Full name (in Bengali or English)
• Date of birth (for age verification — 21 years or older)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Identity document details (national ID card or passport — for verification when required)
• Financial information — bKash, Nagad, Rocket, or Upay number, or bank account details

Information Collected Automatically

Some information is recorded automatically while using the platform:

• Device type, operating system, and browser information
• IP address and approximate location
• Login and logout times
• Gaming activity history (bets, win and loss records)
• Deposit and withdrawal transaction history
• Cookie and session data
• Browsing patterns and page visit information

Information Provided Through Customer Support

When you seek assistance through our live chat or email ([email protected]), a record of that conversation may be stored. This helps improve service quality and address your needs in the future.

Sharing With Third Parties

acb65 does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in limited circumstances:

• Payment processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and banking institutions.
• Technology partners: Secure, contracted technology providers that assist in operating the platform.
• Game providers: Gameplay statistics with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft.
• Legal obligations: In response to a court order or a lawful request from a law enforcement agency.
• Responsible gaming: For identifying problematic gaming behaviour and providing support to users.

What We Never Do

• We do not disclose your full payment card or bank account details to third parties.
• We do not reveal your personal identity to advertisers.
• We do not send unsolicited promotional messages without your permission.
• We do not share your gaming history with unrelated third parties.

What Cookies Are and Why They Are Used

Cookies are small data files stored on your device. acb65 uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions, ensuring security, and operating the platform's core functionality.
• Performance cookies: Monitoring page loading speed and platform performance.
• Functionality cookies: Remembering your preferred language, theme, and other settings.
• Analytics cookies: Analysing user behaviour to improve service quality.

Cookie Controls

You have the option to accept or reject cookies from your browser settings. However, disabling essential cookies may prevent some platform services from working properly. Session cookies are essential for staying logged in to acb65.

Technical Security

acb65 uses industry-standard security technology to protect your information:

• SSL encryption: All data transmission between the website and the server is protected by SSL encryption.
• Password hashing: Rather than storing your password directly, a strong hashing algorithm is used.
• Firewall & anti-fraud system: Layered security measures to prevent unauthorised access and cyber attacks.
• Secure database: Personal and financial information is stored in encrypted form on secured servers.
• Two-factor verification: Additional verification steps apply to high-value transactions.

Administrative Security

Only authorised staff can access your personal information within a limited scope. Every access is logged and monitored. All staff receive regular training on data protection.

If a security breach occurs, acb65 will notify affected users as quickly as possible and take appropriate steps to contain the damage.

Retention Policy

acb65 retains your information only for as long as necessary:

• Active account: All information is retained while the account is active.
• Closed account: Even after an account is closed, some information may be kept for a defined period due to legal requirements.
• Financial transaction records: Retained for the period required by applicable law.
• Customer support communications: Retained for a limited period for service improvement and dispute resolution.

Once the required period has ended, information is securely deleted or anonymised.

Age Restriction

acb65 strictly provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If an account holder is subsequently found to be a minor, that account will be suspended immediately and the stored information will be deleted.

If you believe that a minor has opened an account on acb65, please notify our support team.

Notice of Changes

acb65 may update this privacy policy periodically. The policy may be revised due to changes in services, technological improvements, or legal requirements.

For significant changes, acb65 will notify you by email or through the platform. For minor changes, only this page will be updated.

Continuing to use the platform after a new policy is published means you have agreed to the updated terms. We therefore recommend checking this page regularly.